Gene Genie! Privacy Policy

Gene Genie (Beta) is a R&D project being developed as a collaboration between Royal Prince Alfred Hospital ABN 17 520 269 052, the University of Sydney ABN 15 211 513 464, Double Dash Interactive ABN 12 120 918 676 and LiveMind Pty Ltd ABN 75 672 933 550 (the Developers). This privacy policy is intended to comply with the Australian Privacy Act 1988 and other applicable Australian privacy laws.

Our Commitment to Your Privacy

We respect your right to privacy and are committed to safeguarding the privacy of website visitors. This policy sets out the different types of information we may collect, the purposes for which it may be used, and how we treat your personal information. “Personal information” is information we hold which is identifiable as being about you.

Personal Information We Collect

We may collect the following types of personal information:

• Basic information such as your name and email address to enable us to send information, allow you to use our services and provide service updates.
• Additional information when you provide feedback, make technical or support queries, change any content or email preferences, respond to surveys, or communicate with us.

We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

Purposes for Collecting Personal Information
We collect personal information for the following purposes:

• To provide you with information, updates and our services;
• To deliver our services to you;
• To improve our products and services;
• Provide technical support;
• Customise some aspects of our services for your needs;
• Monitor usage of the Website, including to prevent criminal activity, or misuses of our Services, and to protect the security of our IT systems, architecture, and networks;
• To detect and address technical issues;

We may contact you by a variety of measures including, but not limited to telephone or email.

Usage Data and User Content

When you come to our Website we may collect certain information on how the website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s IP address, browser type, browser version, browser language, operating system, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you use our services, we may collect information that you include in your input, and feedback that you provide to us on our services.

Tracking & Cookies Data

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. When you visit our website you can choose to reject cookies by using the site’s cookie policy banner, or by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience.

The types of cookies we may use include:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

Disclosure of Your Personal Information

We may disclose your personal information to third parties insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

The types of third parties we may share personal information with include:

• Service providers that help us provide services to you, including hosting, cloud services and web analytics
• Professional advisors such as lawyers, auditors, accountants
• Government and regulatory authorities, as required by law

In addition, information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia when we engage certain service providers to help our business. These providers may include, but are not limited to Amazon Web Services, Microsoft, Google Business, Open AI, Dollie. These providers have operations in countries such as the USA, Canada and Singapore. We encourage you to review these providers’ privacy and data storage policies, which are publicly available on their websites, if you would like further information.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. 

Security of Your Personal Information
We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place reasonable and appropriate procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Access to Your Personal Information

You may request details of personal information that we hold about you. If you would like a copy of the information which we hold about you, or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at the address listed below. We will respond to your request within a reasonable timeframe and provide you with access, except in certain limited circumstances set out in the Privacy Act 1988. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act 1988.

Additional Rights for EU Residents

If your personal information is protected under EU laws, the General Data Protection Regulation (GDPR) gives you additional rights in connection with our processing of your Personal Information, including:

• the right to request rectification of inaccurate personal data;
• The right to request erasure of your personal data;
• The right to restrict the processing of your personal data;
• The right to object to the processing of your personal data;
• The right to data portability;
• The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will consider and act upon any request in accordance with applicable data protection laws.

Please note that if you withdraw consent for processing or object to processing that is necessary for our legitimate interests, we may not be able to provide certain services to you.

Minors 

Our website is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age. If you are under 18, please do not submit any personal information through our website.

Data Retention

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, and updating the “Effective Date” at the bottom of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Effective Date: 13 March 2024

Contact Us

If you have any questions or complaints about this Privacy Policy, please contact us. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

• By email: info [@] doubledash.com.au